24 Hour Emergency Service (888) 314-0451

MAS Service · JB Mechanical Inc.

Commercial refrigeration, HVAC and kitchen equipment service.

MAS is a self-performing service company headquartered in Antioch, California. For more than 40 years, our factory-certified technicians have kept restaurants, venues, schools and businesses running, from rooftop units and walk-in coolers to ice machines and the cook line.

  • 40+Years serving California
  • 5Offices across Northern California
  • 24/7Emergency service line
MAS Service van with the sliding door open
Our customers

Businesses MAS works with

Every logo here is a MAS customer: restaurants, arenas, schools, hotels and businesses across California that count on us for HVAC, refrigeration and kitchen service. These are a few of the 120+ on our client list.

  • The Cheesecake Factory
  • Chili’s
  • Jersey Mike’s Subs
  • Shake Shack
  • Applebee’s
  • Dutch Bros
  • Red Robin
  • Outback Steakhouse
  • Chipotle
  • Panera Bread
  • Panda Express
  • Raising Cane’s
  • BJ’s Restaurant & Brewhouse
  • Buffalo Wild Wings
  • The Habit Burger Grill
  • Maggiano’s Little Italy
  • North Italia
  • MOD Pizza
  • Chick-fil-A
  • Burger King
  • McDonald’s
  • Wendy’s
  • Taco Bell
  • Jack in the Box
  • Carl’s Jr.
  • Smashburger
  • Boudin
  • Il Fornaio
  • Kura Sushi
  • Einstein Bros. Bagels
  • Insomnia Cookies
  • Cinnabon
  • Chase Center
  • Oracle Park
  • PayPal Park
  • Shoreline Amphitheatre
  • Live Nation
  • Sonoma Raceway
  • Santa Clara Convention Center
  • AMC Theatres
  • Alamo Drafthouse Cinema
  • Bowlero
  • Costco Wholesale
  • Smart & Final
  • UPS
  • Chevron
  • Aramark
  • Sutter Health
  • VCA Animal Hospitals
  • DoubleTree by Hilton
  • Best Western
  • Stanly Ranch
  • Cakebread Cellars
  • The French Laundry
  • SingleThread
  • Santa Rosa Junior College
  • Pleasanton Unified School District
  • Dublin Unified School District
See all 120+ customers
Our services

One source. One call. Every system.

From refrigeration and HVAC to the equipment in your kitchen, MAS services it all. Whether you have a single piece of equipment at one location or hundreds of pieces across a multi-location business, the MAS team will deliver.

MAS technician working on commercial refrigeration equipment

HVAC & Refrigeration

MAS has earned a stellar reputation as a market leader in the HVAC/R industry by providing unparalleled service, expertise, honesty and professionalism. We specialize in service and comprehensive preventative maintenance programs for:

  • Custom refrigeration rack systems
  • Self-contained coolers & freezers
  • Remote coolers & freezers
  • Glycol beer systems
  • Package HVAC equipment
  • Split system HVAC equipment
  • Make-up air (MUA) systems
  • Exhaust systems

Factory-trained technicians, state-of-the-art technology, paperless technology and a dedicated support staff are just a few of the things that set MAS apart.

Commercial ice machines

Ice Machines

With an emphasis on delivering the very best service within the food service industry, MAS specializes in ice machine service, installation and maintenance. We support all warranty and non-warranty repairs for manufacturers such as:

  • Manitowoc
  • Hoshizaki
  • Ice-O-Matic
  • Scotsman
  • Cornelius
  • Kold-Draft

And several others. MAS technicians are factory trained and certified, with a wide range of industry knowledge and expertise. We also keep a large warehouse inventory of OEM parts for many equipment brands.

MAS technician repairing a commercial oven

Kitchen Services

After decades of professional service to our customers, MAS has expanded to cover most of your kitchen equipment needs. We provide full service repair and maintenance of:

  • Ranges
  • Deep fryers
  • Broilers
  • Cheese melters
  • Combi ovens
  • Baking ovens
  • Rethermalizers
  • Cook ’n’ hold ovens
  • Smokers
  • Speed line systems
  • Food warmers
  • Steamers
  • Grills
  • Kettles
  • Dish machines
A clean commercial kitchen line with stainless steel equipment

Kitchen Equipment & More

MAS is confident in servicing your commercial kitchen equipment. We provide full service repair and maintenance of:

  • Ware washing
  • Dishwashers
  • Disposers
  • Conveyor systems
  • Mixers
  • Slicers
  • Dough rollers
  • Dough sheeters
  • Vacuum sealers
  • Can openers

Our technicians work directly with the manufacturers to get the best results, and MAS provides year-round training on kitchen equipment of all ages. With years of dedicated customer service, we strive to exceed our customers’ expectations.

Explore in 3D

Every system in your building. One call.

Drag to look around this restaurant and tap a number to see what MAS services. Use Look inside to lift the roof off the kitchen.

Drag to rotate · Scroll to zoom

The 3D view is turned off on this device to keep the page fast. Use the parts list to explore each system.

On the roof

In the kitchen

Overview

A typical MAS account

Seven systems keep a restaurant open. MAS services all of them, so one call covers the roof, the kitchen and everything in between.

  • HVAC, refrigeration and kitchen equipment
  • One location or hundreds
  • 24 hour emergency service
Request service
Programs

Maintenance, replacement and warranty programs

Planned service, equipment replacement, manufacturer warranty work and third-party portals, all handled by the same MAS team.

Preventative Maintenance

Set up maintenance plans on all kitchen equipment at competitive rates, with one set price for each visit. Choose monthly, quarterly, bi-annual or annual service for HVAC, refrigeration, kitchen equipment, ice machines and more.

See maintenance plans

Replacement

MAS offers no-obligation estimates on HVAC system, refrigeration and kitchen equipment replacements. Our highly trained and certified technicians install a wide variety of equipment types and will find the best solution for your needs.

Ask for a free estimate

Warranty Services

MAS has been a premier warranty service provider for many major manufacturers for over 30 years, including Unified Brands, Traulsen, Manitowoc, Hoshizaki, Alto-Shaam and Imperial.

Request warranty service

Third-Party Service Providers

For more than 20 years, MAS has partnered with many of the largest third-party service administrators in the food service industry, including ServiceChannel, Ecotrak and Corrigo.

Send us a work order
Preventative maintenance

Maintenance plans that fit your business

Regular maintenance keeps your equipment running. MAS sets up preventative maintenance plans on all kitchen equipment at competitive rates, with one set price for each maintenance visit.

  • One set price for each maintenance visit
  • A full checklist from MAS certified technicians
  • Write-ups on any additional malfunctions found
  • Covers HVAC, refrigeration, kitchen equipment, ice machines and more

Plan frequency

Visits across one year
PlanJFMAMJJASONDPer yr
Monthly12
Quarterly4
Bi-annual2
Annual1

Visit months shown are an example. Each plan has one set price per visit.

The MAS difference

Why businesses choose MAS

One source and one call to meet all your service needs, from refrigeration and HVAC to the kitchen. Our tenured technicians, many of whom have been with MAS for decades, are highly trained, certified and talented. Most importantly, they are good and caring people.

Request Service
  • 24/7 emergency service
  • Preventative maintenance service
  • Quick response rate
  • Quick-ship parts delivery
  • Free, no-obligation estimates
  • Factory-certified technicians
  • Electronic dispatch and satellite-verified billing
  • Comprehensive maintenance agreements
  • Competitive pricing with clear, concise billing
  • Paperless technology
  • Decades of satisfied customers
  • Authorized service agents for most food service manufacturers
40+Years serving businesses across California
24/7Emergency service, nights, weekends and holidays
30+Years as a warranty provider for major manufacturers
20+Years on ServiceChannel, Ecotrak and Corrigo
Breathe easy

Healthy Air Initiative

Launched in spring 2020, our Healthy Air Initiative helps protect our partners, their employees and their guests.

MAS has an affiliate relationship with PreVasive, the maker of BAC (Botanical Antimicrobial Cleaner). BAC is a ready-to-use cleaner with safe active ingredients, including whole essential oil and white thyme. When we service any HVAC unit, we clean and treat the evaporator with BAC to help circulate clean, treated air.

  • Environmentally safe
  • Nontoxic
  • Non-corrosive
  • Non-irritating
  • Biodegradable
99.999%Effective against odor-causing bacteria. BAC also prevents mold, mildew and fungi on filters, indoor coils, inlet and outlet areas, and condensate pans.

Many of our multi-location restaurant partners have had MAS add these clean air protocols to their next round of preventative maintenance. Our team has completed all necessary field training.

How the treatment works

1

Clean

The evaporator coil is cleaned with a very light coil cleaner, the drain pan is cleared, and the compartment is vacuumed out.

2

Treat

BAC is applied with a pump sprayer as a very fine mist, in measured amounts, to the evaporator coil and compartment, then left to dry.

Optional add-ons

MERV 13 filters

Add a proactive filter change to your service. MERV 13 filters help capture smaller particles, unwanted bacteria and virus carriers.

UV air purification

Ultraviolet air purification systems install easily in existing equipment. They kill bacteria, viruses and mold, and reduce odors and VOCs.

Questions about the Healthy Air Initiative? Call Mike Roderick directly at (888) 314-0451.

Add Healthy Air to my service
Two MAS technicians on a service call next to an ice machine and soda fountain
MAS technicians on a service call
About MAS

A message from our founder

“One source and one call to meet all your service requirements, from refrigeration and HVAC to kitchen service needs.”

MAS is your single source, self-performing HVAC, refrigeration and kitchen services provider, operating throughout California. For decades, MAS has provided the critical service our customers need to keep their businesses operating and successful.

Whether your needs are for a single piece of equipment at one location, or for a multi-location business with hundreds of pieces of equipment throughout California, the MAS team will deliver.

Inquire today and experience the MAS difference. You have my personal commitment that we will meet and exceed your service needs.

John Billheimer Sr.Founder & CEO
10Years
Staff spotlight

Congratulations, Amanda Parsons & John Billheimer Jr.

Amanda and John Jr. are celebrating 10 years with MAS. Both began their careers with us in 2011 and have played a significant role on our team ever since. We truly appreciate their dedication to our customers and our team, and the MAS family is very proud of them. Cheers to 10 years!

Testimonials

What our clients say

Facilities directors, operators and purchasing managers on working with MAS.

1 / 6
That was over 25 years ago and MAS is still the only company I’ve used. It doesn’t matter if it’s a weekend, or night or holiday, they always perform.
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I accepted a position as Director of Operations with a local chain restaurant franchise group in late 1989 and moved to the Bay Area. Early on, it was apparent the company responsible for our HVAC needs was under performing and over charging. I had a close friend who was the facilities director for another company at the time and I asked him for a recommendation as to who I should call. His response was, “there is only one company to work with and it’s John Billheimer and MAS”.

That was over 25 years ago and MAS is still the only company I’ve used. John, or JB as he is known, has built his company on trust, integrity and very dependable service. He has developed an amazing crew that comes through every time. It doesn’t matter if it’s a weekend, or night or holiday, they always perform.

The systems they have in place are unlike anyone else. I don’t even have to be at the restaurant to know of service needs. When a manager calls for service, I get an e-mail alerting me. I get another one when the technician is dispatched with his name and photo.

I could not be happier with the relationship we have with MAS. They have gone the extra mile so many times over the years. I couldn’t give a higher recommendation to any company I’ve dealt with.

Randy TeiPresident, RLW Properties · Zephyr Grill & Bar
To this date I have yet to find a company that does a better job of servicing all my needs than MAS. In my opinion MAS is the best at what they do across the board.
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I have been in restaurant facilities, construction management with numerous restaurants companies for over 25 years. Over the course of this time, I have worked with a number of different HVAC, Mechanical companies for equipment preventive maintenance and service. (HVAC, Kitchen equipment, refrigeration) It is a huge plus to find a company such as MAS who can do this service for all my equipment needs. To this date I have yet to find a company that does a better job of servicing all my needs than MAS. In my opinion MAS is the best at what they do across the board. I always have excellent service from both office staff and field staff. (Very Professional, well trained) I have referred MAS to many of my other colleagues, and companies that get the same results from MAS that I do. I will continue to use MAS with all the different companies I represent.

Rick BayerDirector of Construction & Facilities, Pasta Pomodoro
The service we have received has been absolutely top notch every step of the way. MAS is incredibly quick to respond when service is needed.
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I brought in MAS approximately 2 years ago as the main Repair and Maintenance company here at Oracle Arena. I was looking for a new company based on the lack of service the location was receiving. I am very pleased with the decision to switch to them as the service we have received has been absolutely top notch every step of the way. MAS is incredibly quick to respond when service is needed and they send you email updates letting you know the name of the tech coming for service and the time he left. The technicians are all quite knowledgeable about the work they are doing and go out of their way to explain everything to me so I understand it. I would personally recommend MAS to others as we are very happy with them from both a service standpoint and the quality of work they do for us.

Dan PonzioArea Purchasing Manager, Levy Restaurants (Oracle Arena)
I deal with 180 locations with my position and deal with over 300 service agents and by far Tom and MAS are the best ones I have.
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I approached Tom Webster with MAS from a referral to install a new XLT pizza oven in the SAC area. As I have my own service agents in the area I had to use Tom due to the fact XLT requires me to use them as they are trained in this install. As I always am a little hesitant to use new people on such a large and important install I was comforted by Tom they would get the job done right. Right off the first conversation with Tom I knew he could get it done and answered all my questions with confidence.

The result of that install was perfection with him and his staff. The guys he had on the job were all business and knew the ramifications of not getting it done correctly. One thing I love about MAS is that they will jump for the customer. I can always get a hold of Tom when I need something done quick. I have over 20 Restaurants in the area and Tom has been nothing but an extension of me in the area since I am 400 miles away. I can’t tell you how much this make me successful because of the way he works and gets jobs done for me.

I deal with 180 locations with my position and deal with over 300 service agents and by far Tom and MAS are the best ones I have. If I had a MAS in every county and every state in the US then I wouldn’t have to work as hard as I do.

The fact is when I put Tom and MAS to work I know the job will be done right and quick, and if there is any issues Tom will make sure I am happy or he won’t be as well.

Thanks MAS for making my life easier.

Terry UblDirector of Facilities, BJ’s Division
Tom Webster is one of the most reliable and most responsive service providers I have ever worked with. Tom and his group are very professional and dependable.
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I have been working with Tom Webster for many years now and I have to say that he is one of the most reliable and most responsive service providers I have ever worked with. Tom and his group are very professional and dependable. I have been in situations where I needed service right away and couldn’t get a hold of anybody and Tom has stepped up and helped my team plenty of times. I never have to guess what the outcome of the work MAS will provide because I am confident of the quality of service based on my excellent professional relationship with Tom. I am looking forward to many more years of great partnership with MAS.

Geraldine WeeksFood Court & Bakery Regional Supervisor
Not only are they incredibly punctual and professional with response time and service updates, they also have a team of incredibly knowledgeable technicians.
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I have personally had the pleasure of working with MAS Service and their fantastic service team for the last three years. Not only are they incredibly punctual and professional with response time and service updates, they also have a team of incredibly knowledgeable technicians who deliver exemplary service to our customers on behalf of our company. They have always made sure our customers are satisfied with our products following any service requests, and have always put our company in their best interest when acting on our behalf. I will continue to use MAS Service for service requests in relation to our customers, and will continue to recommend their company to other peers.

Ellyse BirchStructural Concepts Corporation
Map of Northern California with MAS offices in Antioch (headquarters), Santa Rosa, Sacramento, Livermore and San Jose San FranciscoPacific Ocean Santa RosaSacramentoAntioch HQLivermoreSan Jose
Locations

Five offices. One call covers the state.

Five regional offices across Northern California, with technicians serving customers throughout the state.

Antioch HQ
5083 Lone Tree Way, Antioch, CA 94531
(888) 314-0451
Bay Area – Livermore
5542 Brisa Street, Suite H, Livermore, CA 94550
(925) 294-9000
San Jose
384 Umberger Road, San Jose, CA 95111
(408) 323-9600
Sacramento
951 L Street, Sacramento, CA 95814
(916) 455-2400
Santa Rosa
6001 Commerce Blvd, Santa Rosa, CA 94925
(707) 823-4140
Service request

Request service

Proudly serving all of California. Fill out the form, or contact dispatch directly. For an emergency, please call.

Service request form

Fields marked * are required.

What do you need? *
How soon do you need us? *

For emergencies, please also call (888) 314-0451.

Careers

Join Team MAS

MAS has a stated vision and written values. One of them is to be the employer of choice in our marketplace, by treating every person with honesty, integrity and respect.

  • Upward mobility
  • A professional team environment
  • Responsive management
  • Competitive wages
  • A full complement of benefits
  • Year-round work

People who have left MAS have often come back, and we’ve kept a stable, long-tenured field team, including members who have been part of Team MAS for over 40 years. We would welcome you considering a career with MAS.

MAS technicians working together on commercial equipment
MAS technician servicing a rooftop condensing unit

Apply now

Send us your name, email and resume.

Upload your resume *
MAS gives back

Giving back to our community

For many years, MAS has supported the work of several important organizations, both financially and personally, with our time and resources. We invite you to learn about the work they do.

“Whether giving back or paying it forward, it is rewarding to help others in a meaningful way!”

John Billheimer, President, MAS Service
FAQ

Frequently asked questions

Still have a question? Call (888) 314-0451 or email service@masservice.com.

How fast can MAS respond?

Every request is given a response time: Emergency (within 4 hours), Urgent (within 24 hours) or Non-Emergency (within 72 hours). We offer 24 hour emergency service at (888) 314-0451.

What areas do you serve?

MAS proudly serves all of California, with headquarters in Antioch and offices in Livermore, San Jose, Sacramento and Santa Rosa.

Can one company handle all of my equipment?

Yes. MAS is one source and one call for refrigeration, HVAC and kitchen service, whether you have a single piece of equipment at one location or hundreds of pieces across many locations.

Do you offer free estimates?

Yes. MAS provides free, no-obligation estimates, including on HVAC system, refrigeration and kitchen equipment replacements.

Do you handle warranty repairs?

Yes. MAS has been a premier warranty service provider for many major manufacturers for over 30 years, and is an authorized service agent for most food service equipment manufacturers.

Do you work with ServiceChannel, Ecotrak or Corrigo?

Yes. For more than 20 years MAS has partnered with the largest third-party service administrators, handling service calls, check-in and check-out, status updates, quotes and final billing through each platform.

How do I check on a request I already placed?

Email service@masservice.com or call (888) 314-0451. You can also choose “Update on a request” in the service request form.

What are your office hours?

Monday through Friday, 7:00 AM to 5:00 PM. Emergency service is available 24 hours a day.

24/7 service line(888) 314-0451 Request Service
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